Support and contacts
Where to write and what to attach so the issue is resolved on the first message.
Contact channels
| Channel | Address | What for |
|---|---|---|
| Support | https://t.me/k1ndrick | Questions about keys, payments and model behaviour. |
| Account | sign in and register | Keys, usage, request log, payment history, password recovery. |
What to include in a request
To speed things up, include:
- the first and last characters of the key (never send the whole key);
- the model ID from the request;
- the request time with its timezone;
- the response code and the error text the client saw;
- the name of the tool the request came from.
Many issues resolve faster against the error table in the documentation.
How requests are handled
Requests are handled in the order received. Support hours, response times and the refund procedure are set out in the terms of service — where that document differs from any text on the site, the terms prevail.